Refund Policy

Last updated: August 30, 2026

We want you to feel confident about your purchase. This page explains exactly how our refund policies work for each product.

1. Full Access Pass, Mock Exam Pass, and Pass Guarantee (non-235 exams) — 7-Day Satisfaction Refund

You may request a full refund on the Full Access Pass, the Mock Exam Pass, or a Pass Guarantee purchased for any exam other than TExES Math 7-12 (235), if both of the following are true:

Your request is submitted within 7 days of the original purchase date.
You have answered fewer than 25 practice questions since your purchase. Practice questions you answered on the free tier before buying do not count toward this limit.

To request a refund under this policy, email support@quantegyai.com from the email address associated with your account. Include your Stripe transaction reference, which appears on your receipt.

2. Pass Guarantee — Pass-or-Refund Guarantee

The Pass Guarantee (the price shown at checkout for your exam applies) includes a pass-or-refund guarantee for the TExES Math 7-12 (235) exam only. If you do not pass the TExES Math 7-12 (235) exam after genuinely engaging with the platform, we will refund the full purchase price. The Pass Guarantee is available for other exams (TExES 4-8, EC-6, Praxis 5165, and others), but the pass-or-refund guarantee does not apply to those exams. On those exams the Pass Guarantee still includes 90-day full access and the 1-on-1 session with Dr. Mienie, and it is covered by the 7-day satisfaction refund in section 1 above.

To qualify, all of the following must be true:

You completed at least 200 practice questions during your 90-day access period.
You scored ≥ 75% on at least two full-length mock exams within the platform.
You sat the official TExES Math 7-12 (235) exam during your 90-day access period.
You submit your official score report showing a non-passing result within 30 days of your exam date.

Why these conditions? The guarantee assures you the platform works if you use it. The question count and mock-exam threshold are our way of confirming that you gave the adaptive engine enough signal to actually prepare you.

3. Tutoring Sessions — 7-Day Satisfaction Refund

One-on-one tutoring sessions carry a satisfaction guarantee. If a session did not meet your expectations, we will refund the full session price.

To qualify, both of the following must be true:

Your request is submitted within 7 days of the session date.
You attended the session, or cancelled it at least 24 hours in advance.

Sessions you did not attend and did not cancel at least 24 hours in advance ("no-shows") are not eligible for a refund, as the time was reserved for you.

4. AI Course Pass — 7-Day Satisfaction Refund

Each AI Course Pass (the price shown at checkout applies) buys lifetime access to a single self-paced course. If a course is not what you expected, we will refund it in full.

To qualify, all of the following must be true:

Your request is submitted within 7 days of the original purchase date.
You have completed fewer than 2 modules beyond the free preview of that course. The preview modules are readable by anyone without buying, so they never count toward this limit.
You have not submitted the capstone project for that course, and no certificate has been issued to you for it.

A Course Pass covers one course. Refunding one course does not affect any other course you have bought, and does not affect exam-preparation access, which is a separate product with its own policy above.

Why a content limit? A Course Pass does not expire — you keep the course for good. Without a limit, the 7-day window would let someone read an entire course and then ask for the money back. Two modules past the free preview is enough to tell whether a course is right for you; the capstone and its certificate are the finished product, so claiming those ends the refund window.

5. How to Request a Refund

Email support@quantegyai.com with:

The email address on your account.
Your Stripe transaction reference or receipt.
Which refund policy you are requesting under (7-day satisfaction, Pass Guarantee pass-or-refund, AI Course Pass satisfaction, or tutoring satisfaction).
For the pass-or-refund guarantee: an attached copy or image of your official TExES score report.
For an AI Course Pass: which course you are requesting the refund for.

We review requests within 5 business days and process approved refunds to the original payment method within 10 business days.

6. Situations Not Eligible for Refund

Full Access Pass or Mock Exam Pass refund requests submitted after 7 days from purchase.
Full Access Pass or Mock Exam Pass refund requests after you have answered 25 or more practice questions since your purchase.
Pass Guarantee refund requests that do not meet the engagement thresholds above.
AI Course Pass requests submitted after 7 days from purchase.
AI Course Pass requests after you have completed 2 or more modules of that course beyond its free preview, or after you have submitted its capstone or been issued its certificate.
Tutoring requests submitted more than 7 days after the session, or for a session you neither attended nor cancelled at least 24 hours in advance.
Refund requests made due to a change of mind after substantial use of the Service.

7. Chargebacks

If you believe a charge was unauthorized, please contact us first at support@quantegyai.com. Most billing questions can be resolved directly and more quickly than a chargeback. Disputes filed without first contacting us may result in account suspension while the dispute is investigated.

8. Questions

If you have any questions about this policy before purchasing, reach us by:

Email: support@quantegyai.com
Phone: 903-705-9703 (Mon–Fri, 9am–6pm CT)
Web: quantegyai.com/contact.html
Mail: 118 Harvest Loop, Harker Heights, TX 76548

We are happy to clarify the terms.

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