Refund Policy
Last updated: April 18, 2026
We want you to feel confident about your purchase. This page explains exactly how our refund policies work for each product.
1. Full Access Pass ($49) and Mock Exam Pass ($49) — 7-Day Satisfaction Refund
You may request a full refund on the Full Access Pass or the Mock Exam Pass if both of the following are true:
- Your request is submitted within 7 days of the original purchase date.
- You have answered fewer than 20 practice questions on your account.
To request a refund under this policy, email support@quantegyai.com from the email address associated with your account. Include your Stripe transaction reference, which appears on your receipt.
2. Retaker Bundle ($99) — Pass-or-Refund Guarantee
The Retaker Bundle ($99) includes a pass-or-refund guarantee. If you do not pass the TExES Math 7-12 (235) exam after genuinely engaging with the platform, we will refund the full purchase price.
To qualify, all of the following must be true:
- You completed at least 200 practice questions during your 90-day access period.
- You scored ≥ 75% on at least two full-length mock exams within the platform.
- You sat the official TExES Math 7-12 (235) exam during your 90-day access period.
- You submit your official score report showing a non-passing result within 30 days of your exam date.
3. Tutoring Sessions — 7-Day Satisfaction Refund
One-on-one tutoring sessions carry a satisfaction guarantee. If a session did not meet your expectations, we will refund the full session price.
To qualify, both of the following must be true:
- Your request is submitted within 7 days of the session date.
- You attended the session, or cancelled it at least 24 hours in advance.
Sessions you did not attend and did not cancel at least 24 hours in advance ("no-shows") are not eligible for a refund, as the time was reserved for you.
4. How to Request a Refund
Email support@quantegyai.com with:
- The email address on your account.
- Your Stripe transaction reference or receipt.
- Which refund policy you are requesting under (7-day satisfaction, Retaker Bundle pass-or-refund, or tutoring satisfaction).
- For the pass-or-refund guarantee: an attached copy or image of your official TExES score report.
We review requests within 5 business days and process approved refunds to the original payment method within 10 business days.
5. Situations Not Eligible for Refund
- Full Access Pass or Mock Exam Pass refund requests submitted after 7 days from purchase.
- Full Access Pass or Mock Exam Pass refund requests after you have answered 20 or more practice questions.
- Retaker Bundle refund requests that do not meet the engagement thresholds above.
- Tutoring requests submitted more than 7 days after the session, or for a session you neither attended nor cancelled at least 24 hours in advance.
- Refund requests made due to a change of mind after substantial use of the Service.
6. Chargebacks
If you believe a charge was unauthorized, please contact us first at support@quantegyai.com. Most billing questions can be resolved directly and more quickly than a chargeback. Disputes filed without first contacting us may result in account suspension while the dispute is investigated.
7. Questions
If you have any questions about this policy before purchasing, reach us by:
- Email: support@quantegyai.com
- Phone: 903-705-9703 (Mon–Fri, 9am–6pm CT)
- Web: quantegyai.com/contact.html
- Mail: 118 Harvest Loop, Harker Heights, TX 76548
We are happy to clarify the terms.