Refund Policy

Last updated: April 18, 2026

We want you to feel confident about your purchase. This page explains exactly how our refund policies work for each product.

1. 30-Day Pass — 7-Day Satisfaction Refund

You may request a full refund on the 30-Day Pass if both of the following are true:

Your request is submitted within 7 days of the original purchase date.
You have answered fewer than 20 practice questions on your account.

To request a refund under this policy, email support@quantegyai.com from the email address associated with your account. Include your Stripe transaction reference, which appears on your receipt.

2. 90-Day Pass — Pass-or-Refund Guarantee

The 90-Day Pass includes a pass-or-refund guarantee. If you do not pass the TExES Math 7-12 (235) exam after genuinely engaging with the platform, we will refund the full purchase price.

To qualify, all of the following must be true:

You completed at least 200 practice questions during your 90-day access period.
You scored ≥ 75% on at least two full-length mock exams within the platform.
You sat the official TExES Math 7-12 (235) exam during your access period or within 30 days after it ended.
You submit your official score report showing a non-passing result within 30 days of your exam date.

Why these conditions? The guarantee assures you the platform works if you use it. The question count and mock-exam threshold are our way of confirming that you gave the adaptive engine enough signal to actually prepare you.

3. How to Request a Refund

Email support@quantegyai.com with:

The email address on your account.
Your Stripe transaction reference or receipt.
Which refund policy you are requesting under (30-Day satisfaction or 90-Day pass-or-refund).
For the 90-Day guarantee: an attached copy or image of your official TExES score report.

We review requests within 5 business days and process approved refunds to the original payment method within 10 business days.

4. Situations Not Eligible for Refund

30-Day Pass requests submitted after 7 days from purchase.
30-Day Pass requests after you have answered 20 or more practice questions.
90-Day Pass requests that do not meet the engagement thresholds above.
Refund requests made due to a change of mind after substantial use of the Service.

5. Chargebacks

If you believe a charge was unauthorized, please contact us first at support@quantegyai.com. Most billing questions can be resolved directly and more quickly than a chargeback. Disputes filed without first contacting us may result in account suspension while the dispute is investigated.

6. Questions

If you have any questions about this policy before purchasing, please email support@quantegyai.com. We are happy to clarify the terms.

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